No service non whatsoever

Spoke to 3 agents 1st Nonhlanhla around 19:50pm 03/05/2021 who refused to reconnect my services due to payment not reflecting, I asked to speak to her supervisor and she placed me on hold indefinitely instead of advising she's working from home, I called for the 2nd time and spoke to Lungisani who also refused to reconnect although POP was already emailed to ***, lastly spoke to Azola (i136 call ref #) who bluntly refused to give me his surname, confirmed POP was received however he also refused to reconnect my services, advising that I have an outstanding of R40 as the system says payment due is R160,no logic in him that the system has calculated a reconnection fee of R50 which I was not supposed to be charged since I paid R120 on the 30/04/2021 via EFT from my Capitec acc, mind you my NID is the 1st monthly.. I'm flabbergasted by the poor service, I've paid the same way on the same date too many times and never experienced a disconnection.... Why now? I'm still disconnected as I write this.