No service, no feedback, not even bothered

<p>So, on the 29th of September I submitted a claim for a refund as I paid Dstv extra which I was told was going to take 7 days, their staff didnt even get back to me as to what is happening, the 2 supervisors who one would think is in the positions that they are in because of their knowledge and expertise, also apparently processed the claim to the wrong account and just like their staff, dont get back to me and I have a funeral to attend and are not even bothered by the urgency that i need them to attend to my matter. And so, I can only sit back and wait and spend more money phoning after them to do follow ups. Think I should send them my phone bill too after this. Disappointed doesnt even describe it... I just lost part of my life (time) trying to just get 1 response from them.</p>