No service in solving problems and call center not available withing less than 5 minutes

We have been experiencing problems with DSTV Catchup and DSTV TV guide since Friday 3rd. We phoned the call center last night and after trying a few things, the operator said she will escalate our problem and that the people working on those type of problems, will fix it and phone us within 24 hours. It is now 25.5 hours later and when we called the call center, the first time we were told we are number 14 in line and estimated hold time is 7 minutes. Obviously I terminated the call and tried again later and got the message I am 2nd in line and waiting time is 5 minutes!!???. So now I am trying Hello Peter. Hopefully SOMEBODY will contact us an fix it before Thursday because I've got the idea after 00:00 I won't have ANY DSTV as even the TV guide has nothing after then and phoning their call center obviously is only a way to get you off their backs without solving your problem! No wonder so many people cancel they subscription.