No service/help after multichoice de-linking my decoders

<p>Somehow Multichoice managed to delink both my decoders on my online self service account, which I log into every month for the past year - with no issues. Was advised that Multichoice did system upgrades and that might have caused my issue. When I try to add it again it just say it was already added to another account. After numerous phone calls, emails and live chats I keep on being direct to the next person - for the past WEEK. Because this is still not sorted I ended up not paying anything as no one can help me get my profile sorted to view balance and to change my packages. Today person in the live chat refused to help - said I need to pay first and then just ended the chat with me when I said that I am tring to sort this out for the past week. Seriously?? </p>