EK
Errol K
1 reviews | Active since Sept 2019
23 Sept 2023, 12:50
No service from requesting to switch from streaming to Decoder package
I have had a streaming package for the past month. As this package was found to be unsuitable I purchased an explora3B decoder. I have made 4. 30 minute phone calls to their call centre to no avail.I paid the additional fee to upgrade to the decoder plus 1 stream package and also sent proof of payment to them. Still no activation 2 days later as the service remains on streaming. What a useless company, this being the reason they are losing customers
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Sept 2023, 13:37Hi Errol,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Sept 2023, 13:37
Official
Hi Errol,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
EK
Errol K's updateReviewer Update
24 Sept 2023, 07:39What a poor show. I paid the funds that were requested into their account and my DSTV account profile indicates that the credited funds are there. They still refuse to switch the connection and request a bank statement as proof of payment, you cannot send a proof of payment of a credit card transaction. I have now sent them the SMS's received from the bank and also my info of movement of funds within my DSTV account. What a useless company
EK
Errol K's update24 Sept 2023, 07:39
Reviewer Update
What a poor show. I paid the funds that were requested into their account and my DSTV account profile indicates that the credited funds are there. They still refuse to switch the connection and request a bank statement as proof of payment, you cannot send a proof of payment of a credit card transaction. I have now sent them the SMS's received from the bank and also my info of movement of funds within my DSTV account. What a useless company