No Service from Multichoice/DSTV

My Name is Johann Kotze and I am very very disappointed in the lack of service I am currently experiencing from Multichoice. I am a new customer and not even 2 months with a premium package. I have a second decoder and wanted to activate my extra view. As per multichoice I had to complete a change of ownership form with certified copies of my ID and The ID from the person I got the decoder from. Completed everything and faxed the papers to them on the 10th of September 2015. Within an hour or 2 I received a call advising that I have to resend the documents. I then faxed and emailed the documents immediately as requested. On that Tuesday evening I haven't received any communication from them and my second decoder was still not working. I then called them to find out what is the hold up... as I was speaking with the consultant he sent signal through and everything was working gr8. later in the week it went down again, I think it was that Saturday. Monday i called again and was advised that no change of ownership documents was received... So I emailed the documents again and i directly emailed it to the consultant i was speaking to. All payments are made and still not working