No service from multichoice and there service privider

I did the pricelock package on my account, last week friday a company by the name of multisim installations come to my house to di the installation. The technisian Patrick installed the dish and i hade a problem with the conection from multichoice i called and they said my service is locked and they need to refer it to their IT dept... so u waited nothing happend so i drove to randburg..got there i was helped.. so now why wasnt i help is my queston when i called... so i got back home plug everything in dush working but i cant watch catch up box office nothing.. i called the installer partick he come back said he need to redo the installation he will come tuesday 11.00 he never pitch i called the office spoke to bronwyn she reschedule for 16.00 again they never pitch. I called mutichouce complain about the service from there recomended servi ce provider and again the inbound call centre staff is useless they are not helpfull give you wronng numbers to call eventually got through to a guy he said someone from installers dept will call me before 21h00 again no call no service....

Moral of the story still no working dish and i pay for a service i cant use well done multuchoice...

So please listen to all my calls made to you and i need answers otherwise i will cancell dstv...