1 reviews | Active since Jun 2014
NO SERVICE FROM MULTICHOICE
April 2017 I subscribe to the pricelock plan ever since I have problem. Last week they disconnect my decoder. We redo the debit order and I was told the debit order will go off on 3 September yesterday is was disconnected again I phoned and then it was reconnected at 5 o clock this morning it was disconnected again. I get the feeling they do this to get more money out of the clients because every time you need to pay reconnection fee. You can't complain about the service as there is no serive
Dear Janet
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Janet
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Janet
Thank you for sending us your query.
Previously, your debit order payments came back unpaid and leaving the account with an overdue balance. This facility can be restored, provided you manually pay for your DStv service. The last payment received for the Price Lock service is R1875.23 dated 17 July 2018. At that point, the account had an overdue balance of R2035.45.
Currently, your account still owes and service can only be reconnected when R1911.14 is paid today. This will balance keep your viewing till 02 September 2018.
As the payment date for the account is on 03rd of every month. You will be required to pay R949.00 for the Price Lock service on 03 September 2018. Also, R64.50 for the two insurances active in the account.
We strongly recommended that you fully pay on date to enjoy your DStv service.
Kind regards
Dinah
Best regards,
Good day Janet
Thank you for sending us your query.
Previously, your debit order payments came back unpaid and leaving the account with an overdue balance. This facility can be restored, provided you manually pay for your DStv service. The last payment received for the Price Lock service is R1875.23 dated 17 July 2018. At that point, the account had an overdue balance of R2035.45.
Currently, your account still owes and service can only be reconnected when R1911.14 is paid today. This will balance keep your viewing till 02 September 2018.
As the payment date for the account is on 03rd of every month. You will be required to pay R949.00 for the Price Lock service on 03 September 2018. Also, R64.50 for the two insurances active in the account.
We strongly recommended that you fully pay on date to enjoy your DStv service.
Kind regards
Dinah
Best regards,