No service from multichoice

I app**** for dstv price lock more than 2 weeks ago and have had the worst service from multichoice. They claim to have a 48 hour turnaround time for their document approval process, i have now been waiting for 2 weeks, even though i have uploaded my documents to the site, then had to phone and they claimed to not have them, then i emailed the documents 12 times, still no call back. the call centre cannot help with any queries , they merely send a escallation email to someone else that never phones you back. they also try to sell you allot of other products while you are on the phone with them but dont provide all of the details so you end up making extra purchases when you dont need them, when you phone in to say that you would like to cancell the extra items that werent explained properly then you get told that someone will phone you back to help you with the cancellation. im still waiting. why is it so impossible to just get dstv. im considering cancelling the whole process and opting for uncapped fibre and goinng the netflix route .