No service from DSTV

"We're Sorry. Something went Wrong" - I have been watching DSTV on my daughter's account for the past 2 years on my LG TV. DSTV has stopped this streaming feature and I had to get my own subscription Since I subscribed I keep getting the same error message as noted above. After hours on "my chat", I have phoned DSTV - their only suggestion was signing out/signing back in - which didn't fix anything unfortunately. I have uninstalled / installed the app - I have done everything from my side When I approach DSTV - everyone is trying to help me till they see it is not working - then they either put the phone down - or they say someone will make contact within 24 hours - but that also does not happen The app loads fine and navigation across channels the thumbnails and programming loads as per usual - it's only when trying to actually play live TV. I haven't shared the password with anyone and there aren't other devices streaming concurrently. This is going on since the 9th of February - I am paying for something I can not use and no one seems interested in trying to assist to solve this problem