NO SERVICE FROM DSTV AFTER I PAID FOR THE PACKAGE

Hi I requested a downgrade to compact on 01/10/2020 and I paid the amount that you have me. I was unable to reboot my decoder because the error kept coming up account in arrears. After many conversations on facebook with you, by the 14th I STILL HAVE NO DSTV. I drove all the way from HOUT BAY to N1 City to be told NO SORRY THERE ARE TOO MANY PEOPLE WE CANT LET YOU IN. REALLY YOU HAVE NOT ENOUGH SERVICE PEOPLE TO SERVE THE PUBLIC!!!!!!!!!!!!!!! So I went into WYNBERG today and they cant help me AFTER YOU HAVE TAKEN MY MONEY AND I STILL HAVE NO DSTV. They advised me that you NEVER DOWNGRADED MY PACKAGE and they cant change it on the system. SO WHO CAN? AND WHY DONT I HAVE SERVICE FROM YOU. CUSTOMER NUMBER: ***4. W QPITTAWAY