No service from DSTV

It has been more than a week we have been trying to access Showmax, with no success. We get an error code, which further says a payment is due. Nowhere on the self help is such a code in order to get resolved. We have the Premium package which includes Showmax and our account is 100% up to date. So, this is an invalid error.

Multiple phone calls to DSTV offices, spent hours on the phone, either holding on and / or sent from pillar to post and then been transferred to cancellations department when asked to speak to a manager as the consultants do not assist or does not want to.

Besides the fact that I have sent multiple emails to ***, communicated on DSTV whatsapp number (which is entirely another joke! It seems it is a robot communicating and requesting same information over and over, with no assistance), communicated on the Showmax chat line, no assistance whatsoever.

It is a shame and extremely disappointing that customers are treated this way. Paying for something where the staff at the company could not care less. Not surprising companies suffer and closes down…

L Beukes