No service from dstv

I have really had the worst experience with dstv. In October I received an sms that my pricelock contract was coming to an end and that instead of paying 829 a month I will be required to pay 949 on a month to month basis unless I opt for pricelock for another 24 months. I spoke to dstv and requested for the pricelock to be activated on the same day I received the sms. On the same day (17 October 2022) I received a call back from dstv confirming that the pricelock has been activated and that I will be not be debited 949 but rather the pricelock amount of 949. To my surprise I was still debited 949 in October and again in November. I have made numerous phone calls for months requesting dstv to rectify the matter. I have spent hours and hundreds of rands on airtime explaining my issue everytime with no results or joy. Even the consultants say that the people who are mandated to rectify the account just ignore them and are not doing their job. The consultants admit the error on their side and understand the issue and log the same request multiple time but not one comes back to me.