No Service from a 'Service Provider'

Same error message for the past 4days. After calling twice and being kept on hold for way too long by Ntseko who was most probably having side chats with his colleagues, we're still staring @ screens with E48-32. I suspect that you guys did some deployment and you choose not to take responsibility to fix the mess.

You'll expect the same amount month end but you're not taking care of the customer. So I guess you're putting us in a position of calling installers and paying more money to try to sort out this matter. Not sure how that's deemed fair in your eyes.