No service form DSTV

DSTV discontinued their Walka service without consultation or notification to their subscribers. I found the service not working and when I phoned in the call centre staff did not know anything either. I have emailed the with regards to this and the fact that I have paid in advance. The rep**** abdominal confirmed that the service is terminated. I had to write another email to ask about the refund. They said this will be done in 4 to 5 working days. The latest is that I must send them my bank statement of the payment and a copy if my ID. I have switched over to Netflix. I hope they get the same growth as their services