No service for three moths

since i took the DPP with DSTV i have not have the pleasure. it been three months that i'm not able to Record, Pause, Forward or Rewind. my catchup doesn't update and also my box office. I have reported the issue to Multichoice and they've said they understand but can't do anything as it an issue with their Upgraded system, they will escalate to technical support , \ still waiting for response ( 3 Months)". While i'm waiting i decided to use the streaming option since i can not catchup on my Explore but they disappointed me again. I'm now getting an error : STREAMING LIMIT REACHED. i have called so many times for assistance still no joy the only response i get it that i'm being Impossible or annoying as the customer service doesn't deal with the issue only DPP department. my insurance was cancelled when i asked it was a system problem and now i have to pay prorator which no one knows where it comes from. the list of bad service that i have got is endless and it comes to the point that i don't want you service if it going to suck like these. i paid for three months without service and being patient. I hope these matter will be resolved ASAP."""