No service for the Drifta

<p>I hadn't used my Drifta for a long time. Was keen to watch the cricket because I have to be at work between Christmas and New Year. Apparently, if you don't use a device for some time, DTSV quietly removes it with no obvious benefit to anyone. No problem, I thought. I'll use their well-documented self-help to clear the E16 Service Scrambled error. But there was no option to clear it for the Drifta. So I phoned on Wednesday. Helpdesk was also unable to reconnect my Drifta, but assured me it would be escalated and fixed within an hour. Still no fix on Thursday, so I phoned again, and was assured that the escalation would be escalated further, and it would be fixed by lunchtime. It is now Friday. Still no service. This is really pathetic. I suppose it will eventually get fixed when the cricket is over. I wonder if I can get a refund on the Drifta? I can't remember how much I paid for it, but I think ot was about R500.</p>