NO SERVICE FOR OVER 10 days

Item: DStv (MultiChoice)
Rating: 1
Author: JOANIE P

I got a reply back from them saying they will get back to me regarding the problem but I have had no feedback yet. Today I called the agent's for Multichoice, JJ Electronics who told me nothing has been done to repair the ****** cables yet and that they are wating for Multichoice to let them know whether it should be repaired or not. Hello! this happened 10 days ago, how long does it take for them to decide what to do? If this is the way they treat their customers of more than 20 years then there's no way I will ever consider getting a DSTV package.

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

04 Mar 2017, 10:13

Dear JOANIE

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)'s reply04 Mar 2017, 10:13

Official

Dear JOANIE

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

JOANIE P's updateReviewer Update

04 Mar 2017, 10:54

Please let me know asap why they are not repairing the ****** cables or.....

If they don't want to repair it WHEN are they going digital so that this problem can stop as this is really ridiculous.

We were told ages ago that MNet is going digital yet nothing is being done about it. Every month, you can check my emails to customer care we are without service for days on end.

JOANIE P's update04 Mar 2017, 10:54

Reviewer Update

Please let me know asap why they are not repairing the ****** cables or.....

If they don't want to repair it WHEN are they going digital so that this problem can stop as this is really ridiculous.

We were told ages ago that MNet is going digital yet nothing is being done about it. Every month, you can check my emails to customer care we are without service for days on end.

DStv (MultiChoice)'s replyOfficial

06 Mar 2017, 11:34

Dear Joanie

Thank you for taking our call, As discussed the matter has been referred to the relevant department for urgent assistance. They will contact you directly with your concerns.

Regards

Elna

DStv (MultiChoice)'s reply06 Mar 2017, 11:34

Official

Dear Joanie

Thank you for taking our call, As discussed the matter has been referred to the relevant department for urgent assistance. They will contact you directly with your concerns.

Regards

Elna