No service for 30 days due to service upgrade

My decoder has broken the beginning of July and gave a error code, when I phoned in they said they cannot assist with resetting this as the services are being upgraded. I went to the DSTV branch in Randfontein, first they could not assist due to the service upgrade and then they did not have stock of the decoder, the lady would have phoned me when they had received stock. I phoned on the 3rd of August and they did have stock and said I can come in to get a recon decoder, I went in yesterday afternoon but then the systems were down and they could not load a new decoder on my account. I have paid for my service for the whole of July and cannot even watch DSTV!!!