No service!!!

I have been a customer for years... And now I'm sitting with this nonsens. My debit order didn't go through as there was problems with my account HOWEVER I made the payment through my husband's fnb account as a bill/approved beneficiary. I have paid like this in the past no problem.

No they say I didn't pay. They want a Pop I sent them a account statement and transaction history but no they will not accept this. Tell me they need a proper Pop. But even my bank says you don't get a Pop as it's a transaction payment to a bank approved beneficiary.

The payment shows on my side like I did many times before now they come with this nonsens. No one is even trying to track this payment for me they give very rude service. No help at all.

If this is not resolved fast I am taking this further.