KP
Kgalalelo P
1 reviews | Active since Jan 2015
30 Oct 2021, 22:18
No service
I have been trying to rent a movie on box office hut not going through. Called your call center and one agent tell me that box office is not working but to my surprise my sister can rent the same movie at another location. Called again and your agent drops my call while she tell me that the movie is active but at the I still cannot watch it. Can someone within this company tell me why I can't watch movies which seem to be active on my account. If I can't watch the movie please so not debit it on my account and please dont drop customer calls as we are spending money to make those calls.
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Kgalalelo P's updateReviewer Update
31 Oct 2021, 16:23Good Day,
While you were attending to my complaint, i called again today at 16:00 and spoke Mongezi Mandondo (Call reference ***4) who could not resolve this rental issue. When enquiring what will need to be a solution, he tells me that he is not "Alien". Is this how your agents talk to customers? Recording of this conversation can be recalled to hear our conversation. This agent tells me your complaints logged on system do not have references numbers. So how will customers track complaints logged with DSTV?
Furthermore, i will expect DSTV to contact me as i have wasted over 40 minutes in call time to your customer care centre.
While you were attending to my complaint, i called again today at 16:00 and spoke Mongezi Mandondo (Call reference ***4) who could not resolve this rental issue. When enquiring what will need to be a solution, he tells me that he is not "Alien". Is this how your agents talk to customers? Recording of this conversation can be recalled to hear our conversation. This agent tells me your complaints logged on system do not have references numbers. So how will customers track complaints logged with DSTV?
Furthermore, i will expect DSTV to contact me as i have wasted over 40 minutes in call time to your customer care centre.
KP
Kgalalelo P's update31 Oct 2021, 16:23
Reviewer Update
Good Day,
While you were attending to my complaint, i called again today at 16:00 and spoke Mongezi Mandondo (Call reference ***4) who could not resolve this rental issue. When enquiring what will need to be a solution, he tells me that he is not "Alien". Is this how your agents talk to customers? Recording of this conversation can be recalled to hear our conversation. This agent tells me your complaints logged on system do not have references numbers. So how will customers track complaints logged with DSTV?
Furthermore, i will expect DSTV to contact me as i have wasted over 40 minutes in call time to your customer care centre.
While you were attending to my complaint, i called again today at 16:00 and spoke Mongezi Mandondo (Call reference ***4) who could not resolve this rental issue. When enquiring what will need to be a solution, he tells me that he is not "Alien". Is this how your agents talk to customers? Recording of this conversation can be recalled to hear our conversation. This agent tells me your complaints logged on system do not have references numbers. So how will customers track complaints logged with DSTV?
Furthermore, i will expect DSTV to contact me as i have wasted over 40 minutes in call time to your customer care centre.