No service E33-0 error

For the past 2 months twice a month have been getting the E33-0 error. On 03/0522 Jeremiah assisted from the call centre and one hour later we could view MNet again. Tonight 29/05/22 same issue. Phone call centre - I don’t get the name of the woman who assisted. Puts me on hold on numerous occasions. Not willing to assist can’t reboot as Jeremiah could, no problem must go into call centre tomorrow! Why oh why can one person assist and not the other. Why are the customer services personnel not trained on how to assist. I can only assume every time I was out on hold was to ask a colleague how to assist me. After 45 minutes I hung up! To say I am disgruntled is putting it mildly and I’m quite fed up with MultiChoice services. MultiChoice you are dismal with your customer services!