No Service - demand refund and cancellation of Subs.

Had an error code E32-4 (Validation in Progress) never had any decoder dealt. Spend a few days and several hours with call centre, today got a new smartcard in Randburg which does not work, they cant tell me whats wrong or by when it can be fixed, I had been promised to expect all call from Dstv, which did not happend. will demand my upfront subs to be credited for non-service and cancel my subs altogether. Such poor service needs to be dealt with firmly.