No service delivery after paying re-connection fee

My Dstv decoder was cut off a few weeks ago as I defaulted on my payment. Today, I managed to pay my subscription as well as the re-connection fee. After notifying, Multichoice, they told that my payment did not reflect on their system even after sending them the proof of payment!! As a result, I was inconvenienced without anyone telling me when I can expect my decoder to be re-connected! Really now...they just could not be bothered as they are raking in millions for sloppy service and below standard viewing. I cannot wait to see the day when a worthy competitor will come along to break their monopoly.