No Service Delivery!

So, we decide to re-subscribe to MultiChoice after 2 years. What do we get? No service delivery! We were told that we could upgrade our decoder to the Ultra and that someone would call us within 48 hours to complete the contract. That was ONE MONTH ago. The call centre cannot help at all. So, MultiChoice, you are obviously not too worried about holding on to your clients that have come back to you. Take their money but won't provide customer service!!!