No service delivery

I am really disappointed in the service delivery i received from Multi choice since the time they transferred my account to the new price lock system. Ever since that, especially over the festive season my subscription has been constantly cancelled and then i have to phone into the call center where i have to waste 20 minutes of airtime explaining what the situation is. They then apologize and call center tells me they will send email through to price lock dept etc. My account gets activated and temporarily again for just another few days and the same thing happens all over whereby i have to call back and explain again. I have never had this problems before while i was paying my account myself and i have never been in arrears. If this continues i was be forced to take the matter further and report it some authorities and also to newspaper or other social media.