kN
keith N

1 reviews | Active since Jan 2017

06 May 2023, 09:32

No service .

DStv, cannot sort out issues they have with their system. After receiving an email confirmation, stating that there's no outstanding payment due and the service will not be suspended. Guess what you'll suspended the service again. Insisting there's an outstanding for Netflix, although Netflix is not activated or requested. The call centre agents have no clue of what they doing. All they say, "that's how it works" . After spending hours on the phone and speaking different people and having to explaining the same story, there's still no success. What will it take for DSTV to get competent people to work there and sort out the problems. Surely senior management can see what's going on, or maybe they just don't care, just like any other municipality office.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 May 2023, 10:16
Official
Hi Keith Naidoo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team