AP
ANNATJIE P
1 reviews | Active since Oct 2014
21 Mar 2016, 18:10
no service available
i have logged a previous complain and still have the same problem it has not yet been resolved. i can not watch box office movies and that is why i got explora. i want this contract cancelled and all my money plus expenses repaid. if this is not resolved in the next 3 days i am going to sue multichoice they are useless
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DStv (MultiChoice)'s replyOfficial
25 Mar 2016, 11:08Hello acsdup,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we have tried to contact you numerous times regarding your complaint however we couldn't reach you. We have also noted that you you have rented a movie on the 21st March and it was successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we have tried to contact you numerous times regarding your complaint however we couldn't reach you. We have also noted that you you have rented a movie on the 21st March and it was successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
DStv (MultiChoice)'s reply25 Mar 2016, 11:08
Official
Hello acsdup,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we have tried to contact you numerous times regarding your complaint however we couldn't reach you. We have also noted that you you have rented a movie on the 21st March and it was successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that we have tried to contact you numerous times regarding your complaint however we couldn't reach you. We have also noted that you you have rented a movie on the 21st March and it was successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli