no service at all on over deduction of debit order

Please note for the month of August 2019 I was debited R739.16 instead of R570 on the 02/09/19. To my knowledge Price lock for explorer Is R499 + 2 movies that I rented - R70 = R569 (total debit). Can you please explain as to why you debited me this extra amount? An agent advised me that I was in arrears. How can I be in arrears if you guys have debited the correct amount since I took up this contract? Another agent told me that there was a general problem with Explorer debit order subscriptions and that you will be doing a reversal in batches. Up to date I have had no correspondence with this regards and neither have I been credited. When I called the IVR says my debit will be R535. What happened to the excess amount you deducted? Can you please assist as I am being pushed from pillar to post with this regards. I do not cater for anything extra in my account and multi choice doesn’t care cos from what I have heard it was done to lots of subscribers. Hi have 2 reference nbrs *** and *** reported and no reponse from the first one. I have sent over 12 sms already and keep on getting a standard response. The call centre refuses to assist me and the email address issued to me gives me no response – how else can I get assistance??? - how can it take several months to resolve a query, if I short pay then my services gets suspended very quickly. Multichoice gives a damn about its clients.