No service at all

I called on the 25th of August 2022 to cancel my subscription. I convinced to downgrade my subscription and I will only pay R299. 00 I'll get a refund of R240. 00 and in anytime of the month if I'm not happy I can cancel the new subscription. I called in two days later to cancel the whole subscription. When I asked about the refund, there will be no refund for the second cancelation, I will get access to the channels for a month , and regarding the initial refund they will get the first consultant I spoke to, to call me back within 48hrs. No call has been received, no refund has been received, last but not least I don't have access to any of the channels. May I please have my full refund of R483. 00