No Service at all

So last week a call centre agent phoned me after a struggle to do a pricelock application.good the lady does it all on the phone for me and aprrove it i must just mail the neccesary documents.ok struggles another two days to get the email adress to send it to and did it on thursday.friday after spending the whole day to find out when delivery will take place ou no you must let your fiance fill in the thistd party debit order form which i was never told must be done.got it don sent it to them on friday.got a phone call friday night from a very helpfull lady to which i explained everything and she escalates the matter.monday morning i get an email from londiwe maluleka from the price lock department requesting the same documents!!!!!why is there one email adress to sent the documents to if no one cares to check it.i fwd all the mails with the attachments plus the mails with all the refrence numbers,emailed londiwe maluleka about an hour ago and no feedback till now.this is one week now and still no explora or when it will be delivered after i told the lady on friday night i am going on holiday on friday and want everything up and running for my mom so that she doesnt have to struggle.if this is the type of service you offer on getting a pricelock deal rather leave it because there is no service.