1 reviews | Active since Oct 2016

10 Oct 2016, 20:12

No service at all

<p>After phoning every available contact number of every area and call center, the number gets dropped every time. My 121 Discovey channel is not working the whole weekend and today(Monday). I pay premium tariff and pvr service and never miss payment. Its almost the only channel I watch and the reason I got Dstv. Thanks For **** service and all the re-runs. Now Im sick and tired of Multichoice. You guys gave me a very good reason to Cross over to Showmax and cancelling Dstv for ever@!!!!!!!!!!!!!! </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Oct 2016, 07:05
Official

Dear Benjamin James Smith

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Oct 2016, 10:09
Official

Good day Benjamin James Smith

Thank you for bring this matter to our attention.

We can confirm that the problem on Discovery channel 121 has been resolved and the channel is playing out without any problems.

Please accept our sincerest apologies for the level of service you received from our consultants. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Kind Regards

Rupert