FA
Farouk A

1 reviews | Active since Mar 2009

23 Dec 2016, 13:38

No service and nobody cares

<p>I upgraded my sevices yesterday and Iam sitting with no service on my extra view decoder. I keep calling and get placed on hold for longer than 15 minutes at a time and still not resolved. I'm truly gatvol with poor service from them 80% of the time. Someone please deal with my problem as this is not how you treat a long standing client </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Dec 2016, 13:43
Official

Dear Farouk

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Dec 2016, 18:00
Official

Dear Farouk

We sincerely apologise for the frustration and inconvenience you have experienced with our service.

Thank you for taking our call, as discussed the problem with your account has been resolved.

Regards

Elna