TB
Talita B
1 reviews | Active since Jan 2013
28 Nov 2019, 08:30
No service and being overcharged. This company is *****ing.
When phoning the call centre it is impossible to speak to an agent, there is no option. On previous occaasions when I did manage to speak to an agent, they cut the calls on the purpose.
I have been overcharged by R800 on my account. All their self service options that are avaipable, doesn't offer an option to query this. There is no option for email queries either.
The service from this company stinks.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 08:54Dear Talita B,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Dstv: Hello Peter Team
DStv (MultiChoice)'s reply28 Nov 2019, 08:54
Official
Dear Talita B,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
Dstv: Hello Peter Team
TB
Talita B's updateReviewer Update
28 Nov 2019, 14:54Good day. Kindly note that it is ridiculous for you to charge me for upgrading a package when you forced me to do so. You no longer offered the previous package.
You also upgraded the package before the requested date and you charged me reconnection fees because your call centre agents were *********** and didn't do what they were supposed to.
Please go and draw all the call records from October and have a listen to that. That is all proof I have, because you do not allow a person to communicate via email like normal companies do.
Please advise when you have listened to the recordings and please supply me with copies. I am awaiting your urgent response.
You also upgraded the package before the requested date and you charged me reconnection fees because your call centre agents were *********** and didn't do what they were supposed to.
Please go and draw all the call records from October and have a listen to that. That is all proof I have, because you do not allow a person to communicate via email like normal companies do.
Please advise when you have listened to the recordings and please supply me with copies. I am awaiting your urgent response.
TB
Talita B's update28 Nov 2019, 14:54
Reviewer Update
Good day. Kindly note that it is ridiculous for you to charge me for upgrading a package when you forced me to do so. You no longer offered the previous package.
You also upgraded the package before the requested date and you charged me reconnection fees because your call centre agents were *********** and didn't do what they were supposed to.
Please go and draw all the call records from October and have a listen to that. That is all proof I have, because you do not allow a person to communicate via email like normal companies do.
Please advise when you have listened to the recordings and please supply me with copies. I am awaiting your urgent response.
You also upgraded the package before the requested date and you charged me reconnection fees because your call centre agents were *********** and didn't do what they were supposed to.
Please go and draw all the call records from October and have a listen to that. That is all proof I have, because you do not allow a person to communicate via email like normal companies do.
Please advise when you have listened to the recordings and please supply me with copies. I am awaiting your urgent response.
TB
Talita B's updateReviewer Update
02 Dec 2019, 11:09Not good enough. I have to take time out of my schedule and use money to travel to an agency. I dealt with your call centre, not the agency. Your service is absolutely appaling and your staff are rude and not trained properly. Please escalate
TB
Talita B's update02 Dec 2019, 11:09
Reviewer Update
Not good enough. I have to take time out of my schedule and use money to travel to an agency. I dealt with your call centre, not the agency. Your service is absolutely appaling and your staff are rude and not trained properly. Please escalate