No service and bad attitude

I have chatted with someone with the name of Millicent today on Sunday 23 August 2026 from 10h04 to 10h22. My request was to shorten the time frame of the stamp when you fast forward while watching a recorded event. I did not expect the person to know the answer and requested to chat to someone from technical dept. This person is expert enough to tell me that there is nothing can be done from their side and he/she won't be able to escalate the matter. It is frustrating to see person like this ; not only he/she cannot provide service nor she/he can provide you with the details of the dept. which can resolve the issue. then the person tells me "if I am unhappy with the service I can visit the walkin center for testing." I wonder what kind of screening DSTV does before appointing staff. As if setting on this time stamp came from Mars and has nothing to with someone set it at DSTV. Unbelievable.