DS
Donovan S

1 reviews | Active since Mar 2011

07 Mar 2017, 08:34

No service and account is up to date

<p>Hi, I have been making payments and my debit orders are going through, but still you disconnect my service? And why do I have 2 accounts with DSTV? The account ********** 1 should not even be operational. I only have 1 DSTV account and 1 dish. So why so many accounts? I have upgraded to premuim earlier this month. Your system said for the upgrade I have to pay the balance via credit card which I did do via your online portal, and that amount is not even deducted on my account. Please get this fixed!! </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Mar 2017, 08:39
Official

Dear Billy

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Mar 2017, 10:14
Official

You're welcome.

DS
Donovan S's update16 Mar 2017, 13:36
Reviewer Update

Hi, after everything my account is still a bit of a disaster. My account was due with R 422,26 on 10 March, but a debit order went off my account for over R 1200? Why, and why does is still show that I'm R 422,26 due. I just have 1 account? Please can we get this sorted. I don't like surprises with debit orders...