CP
Candice P
1 reviews | Active since Jul 2014
31 Mar 2015, 09:22
no service after paying all these years
Unacceptable service from this branch. They just told us to go to the Randburg branch not even checking my decoder. Paying insurance for years and when you having a problem they give you the run around. I'm working and don' have the time for all this. I want this sorted because I am still paying and have no decoder? Poor service. Seriously? This is the service you provide to your loyal customers.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Mar 2015, 15:20Hello candyslybtj1983,
Reverence is made to our telephonic conversation in regard to the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We advised that you will take your decoder to the DStv agencies in Maponya Mall in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reverence is made to our telephonic conversation in regard to the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We advised that you will take your decoder to the DStv agencies in Maponya Mall in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply31 Mar 2015, 15:20
Official
Hello candyslybtj1983,
Reverence is made to our telephonic conversation in regard to the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We advised that you will take your decoder to the DStv agencies in Maponya Mall in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reverence is made to our telephonic conversation in regard to the unpleasant experience you had in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We advised that you will take your decoder to the DStv agencies in Maponya Mall in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert