No service after accepting explorer upgrade

On 13 October I accepted the offer to upgrade to the Explorer package with a 2 year contract and was assisted telephonically to obtain the approval for it. All went smoothly and confirmed that they would supply the decoder and that I would have the installation done by my own service provider.<br> By 22 October I had received nothing from Multichoice and registered a complaint on their website with case # ***.<br> By 26 October I had still not received anything from Multichoice and contacted them telephonically again, only to be told that nothing has been done pertaining to my case number.<br> and so I continue the wait to hear from Multichoice......<br>