No service ....

Received e mail from you guys on 13 /01/2016 about the Explora deal for R899 over 24 months. Decided Thursday 14/01/2016 I would like to take you up on the offer and sent my details as requested. 48 Hours passed (the turnaround time for my supposed call) and then I followd up Monday 18/01. Spoke to Thabo and J Nguza who said my details was never received!! (How is that even possible) Left it there as I was then told matter will be escalated and I will receive call in the next 48 hours ... Yes again 48 hours passed and still no call. Had to phone again to enquire, now came through to Dineo who again said there is no details once again regarding my request to be contacted about this offer. Now the matter escalated again BUT why dont you keep to your service level agreements as promised? My business not good enough anymore? If not please do advise as I will gladly do something about this shocking service I have received (rather lack there of) over the last week.