MS
Mzam S

1 reviews | Active since Dec 2015

04 Jan 2016, 20:45

No service

My DSTV has no sound since yesterday. I have tried all methods of communication with them but no response. I have e-mailed, tried self-service, sent a direct tweet, called the call centre. NONE of those are working, no response.<br> <br> This is happening for a second time in less than a month. I need this sorted out URGENTLY and PROMPTLY, because when they calculate the money to be paid they count the NON-Service days like this one in question.<br> <br> DSTV's service is unprofessional and unacceptable.<br> <br> Thank you

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2016, 08:29
Official
Hello Shandis,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team