No Service

I sign up for a Compact Contract without knowing that the compact is only limited channels. When phoning them even before they delivered to change to premium package they still delivered the wrong package and assured me that it will be changed to the right package appon activation. Did exactly as I was told. They said it will take 48 Hours for escalation and that was on the 14 th of Dec. Today us the 31st of Dec and still nothings been done about my querie. I am very unhappy.