1 reviews | Active since Mar 2009
No service
<p>I scheduled a downgrade from Premium to Select 2 package online and today could not watch Kyknet. Your help desk tried for half an hour to send a signal, told me to reboot and clean the card which took 5 minutes, and still the same error E16. He then said he would have to change my package from Select 1 to Select 2 from his supervisor's desk and then put the phone down. The lady that helped after a second call said I was on Easy view and she couldn't change my package due to system upgrades. So she gave me Premium again. This is no service for my money. Please give me a months free Premium for my troubles or I will cancel.</p>
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I have sent Mark Rayner a copy of my complaint. At 09h30 this morning all my channels were scrambled for 15 minutes. I could not watch anything.
I have sent Mark Rayner a copy of my complaint. At 09h30 this morning all my channels were scrambled for 15 minutes. I could not watch anything.
I paid for a service which was not delivered on time. This is a violation of the Consumer Protection Act and I will be taking further action.
1) The package I requested was not offered on the 24 May
2) My service was deliberately interrupted on 25 May preventing me from using DSTV
This is a serious matter.
I paid for a service which was not delivered on time. This is a violation of the Consumer Protection Act and I will be taking further action.
1) The package I requested was not offered on the 24 May
2) My service was deliberately interrupted on 25 May preventing me from using DSTV
This is a serious matter.