TF
Thinus F

1 reviews | Active since Aug 2016

26 Aug 2016, 12:30

No service

<p>After receiving my exporer in march my box office did not work, when renting a movie the funds is deducted from my box office account but we do not recieve the movie. After 10 calls I am fed up with DSTV, everytime I phone I must repeat the problem and everytime they escalate the problem but after a thew weeks nothing is done. My previous call on the 16th of August I was told that none of the previous problems was sent to the box office IT department as the person who took my call did not complete the info needed for the IT guys and it was rejected. He would have sorted this out and like a dumb ass I believed him, I also spoke to his manager and he promised me this issue will be sorted out and I will be refunded the movies I never received. Well today is the 26th and nothing has been done, so I phoned again this morning and after she asked me how she could help I again told the whole issue and she rep**** she will not be able to assist me and transfered me to someone else, then after telling him my issue told me the same story that he wont be able to help me but the manager will be calling me. Still have not yet received a phone call and I am fed up with dstv. DO NOT BUY AN EXPLORER, WHEN THERE IS ISSUES YOU WILL HAVE TO PAY SOMEONE ELSE TO FIX IT BECAUSE DSTV IS A NO SHOW!!!!!!!!</p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Aug 2016, 12:51
Official

Dear Thinus Ferreira

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

TF
Thinus F's update26 Aug 2016, 13:19
Reviewer Update

I heard that before not holding my breath!

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Aug 2016, 13:39
Official

Dear Thinus Ferreira

Your enquiry has been referred to our technical support department for further assistance in this regard. Feedback will be provided as soon as more information becomes available.

Should you have further questions, please do not hesitate to contact us.

Regards

Elna

TF
Thinus F's update29 Aug 2016, 15:16
Reviewer Update

Dear Elna

I have contacted your call centres from March up until 26th of August, I really doubt any other outcome if I contact you again.

TF
Thinus F's update31 Aug 2016, 14:14
Reviewer Update

Dear Elna

Yes thank to Thapelo Ramotsei all is in working order, thank you for the refund but the movies rented and not view was a total of 6. Please see the list below as per box office history. Please arrange for additional credit.

Thank you

2016-08-21 Kung Fu Panda 3 R35 BoxOffice Account PVR
2016-08-16 ScoobyDoo And Wwe: Curse Of The Speed Demon R35 BoxOffice Account PVR
2016-07-17 Zootropolis R35 BoxOffice Account PVR
2016-07-08 Zootropolis R35 BoxOffice Account PVR
2016-05-14 Creed R35 BoxOffice Account PVR
2016-05-06 The Last Witch Hunter R35 BoxOffice Account PVR