No service

I Called the multichoice call center to activate my new decoder. <br> <br> Queen assisted me and promised my decoder would be active within 10 minutes.<br> <br> After 25 minutes I called a second time just to be informed nothing was done the first time I called.<br> <br> <br> I asked that it be activated for a second time, the agent put me on hold and advised that she could not assist.<br> <br> She would then ask her manager to activate for her.<br> <br> I advised that I would like to speak to the manager, but was informed that the managers was all unavailable due to a meeting.<br> <br> Asked then that the manager call me back after the meeting, (16:15 on a saterday? ) <br> <br> It has been been an hour since my first call my decoder is still not active and I still did not get a call from Multichoice <br> <br>