WK
Wentzel K
1 reviews | Active since Jul 2012
20 Oct 2015, 12:58
No service
My wife and I are existing clients at DSTV. <br> <br> It took them more than a week to phone me with regards to the new offer of getting the Explora & Premium subscription for R850pm x 24 months.<br> <br> The \call back"request is the ONLY method of applying. You can not simply phone or even go into a multichoice store.<br> <br> After NO response my wife requested the callback ONCE"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Oct 2015, 11:59Hello WK1960,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have contacted by one of our consultants in regards to your DPP application.
Unfortunately we could not assist you as you were driving .We trying to contact you again without any success.
Please advise us of a more convenient time for us to contact you to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have contacted by one of our consultants in regards to your DPP application.
Unfortunately we could not assist you as you were driving .We trying to contact you again without any success.
Please advise us of a more convenient time for us to contact you to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply25 Oct 2015, 11:59
Official
Hello WK1960,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have contacted by one of our consultants in regards to your DPP application.
Unfortunately we could not assist you as you were driving .We trying to contact you again without any success.
Please advise us of a more convenient time for us to contact you to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have contacted by one of our consultants in regards to your DPP application.
Unfortunately we could not assist you as you were driving .We trying to contact you again without any success.
Please advise us of a more convenient time for us to contact you to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert