SJ
Sonita J
1 reviews | Active since Dec 2014
03 Oct 2015, 21:30
NO service
We have been trying to get our Dtsv pvr connected as extra view to our Explorer. 3 days.....3 calls to the call centre (on average 15-20 minutes per call)...3 escalations and yet NOTHING has been done and NO one has phoned us back as promised 3 times....bad services...this is what happens when 1 company has the monopoly...service do not exsist. For that we pay R800 a month....thank you for nothing dstv...your services is pathetic<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 13:34Hello Sonitalee,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact the number *** on your posting, however message said the number dial does not exist. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact the number *** on your posting, however message said the number dial does not exist. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Oct 2015, 13:34
Official
Hello Sonitalee,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact the number *** on your posting, however message said the number dial does not exist. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact the number *** on your posting, however message said the number dial does not exist. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta