1 reviews | Active since Jul 2011
NO SERVICE
There is no DSTV agency in Piet Retief and Closes one is Ermelo 100km away. The reseller said that they do not send any out of warranty decoders to Ermelo any more. The customer need to go their them self now. DSTV does not give their remote customers any service any more. Pensioners do not have cars to drive to Ermelo. Where is the service from DSTV for their remote customers that don't have an agency in there town? I have phone DSTV and all the lady could say she is sorry and that the decoder of my aunt needs to go to Ermelo. DSTV used to send out of warranty decoders from their resellers here to Ermelo for repairs. Why did they stop that service and now making it difficult for their customers to repair their decoder?
Dear Gerhard
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Gerhard
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,