NO SERVICE

I am very upset. On the 2nd of September 2015 myself and I my mom went to N1 City Multichoice to get Xtra View as well as Upgrade from the Compact Package to the Premium Package. We had to do a Change of Ownership from my Name to my Mother's Name. Sithelwa assisted us. She gave us the Change of Ownership Papers to sign, which we both signed, and she did not give us any Copies of the Change of Ownership. We Paid a amount of R251.00 by Card. As my mom has debit order going off on her account, she told us that the account would be credited with R166.00 as we were going to change to the Premium Package on the 13th of September 2015. And we needed to pay a amount of R251.00 which we still don't know what this amount was exactly for. We made several phone calls. We send several emails. Today is the 15th of September 2015 nothing was done. We still don't have the Premium Package, nor the Xtra View. After we did the Change Of ownership, made Payment, we also got a accredited installer on the 14th of September 2015 to Install the Xtra View settings and everything for us. Installer told us that Sithelwa never linked the 2 Decoders with each other after being said by her it would've been done