1 reviews | Active since Apr 2013
NO SERVICE 48 HOURS OF FOLLOWING UP
Thank you for the upgrade DSTV however I don't see my upgrade in front of me 2 weeks later and I am still following up and no one can tell me or inform me of any progress no wonder Your Helo Peter page IS PURPLE!!!! <br> What the hell do I have to do to get Service from a Big Company like yourself I have provided you with confidential info I have to hold on 10-20 min with no response or you conveniently drop my call. You are referring me to the delivery company without reference no's ??? I took 5 phone calls to get info on ordering the unit since your 48 hour turnaround time is a laughing matter. YOU ARE WASTING MY MONEY AND TIME I NEED A RESPONSIBLE INDIVDUAL MANAGER ETC FROM DSTV TO ASSIST ME ONE NOT 10 AS FOR THE PAST 2 WEEKS. I DONT NEED TO REMIND YOU OF CONFIDENTIALITY LAWS APPLICABLE HERE NO RESPONSE FROM YOU WITHIN 48 HOURS I WILL TAKE THIS FURTHER. 16 YEARS A CLIENT AND THIS HOW YOU THANK ME PATHETIC !!!!! UPGRADE YOUR SERVICE LEVELS AND REPEAT OF *********** STAFF THAT CANNOT ASSIST.THIS IS NOT WHAT I AM PAYING YOU FOR !!! WORD OF MOUTH ON BAD SERVICE IS A KILLER.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert