CG
Caryn G

1 reviews | Active since Mar 2009

17 Aug 2015, 18:13

NO SERVICE

i have never come across a more *********** company in my life. They are so quick to tell you there calls are recorded when you call in. I have phoned in more than 11 times in the past 2 weeks and they are too useless to sort anything out.<br> <br> I have spent more than 11 hours on the phone to them, they can go and pull those recordings to confirm. Yet nothing is sorted out.<br> <br> I would love to know what qualification the people working at DSTV have as I want to ensure i never ever pay for my children to have such a useless degree - that being said, I doubt it is a degree.<br> <br> You are a disgrace.<br> <br> How I wish there was a second option in this country of ours - i would drop you in a heart beat.<br> <br> Useless is not a word that describes you - you are one of a kind !!!<br> <br> How about you join forces with companies on your league such as Eskom and Johannesburg Metro Police.<br> <br> I love being a customer of yours.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Aug 2015, 14:25
Official
Hello rossc,

Please accept our sincere apologies in this regard. We at MultiChoice, we do our best to provide you, our valued subscriber with superior service.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Your recent unsatisfactory experience is regarded with all seriousness.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Elna

Best regards,